Air Travel Consumer Report November 2007

According to the Transportation Department’s latest Air Travel Consumer Report, the nation’s largest airlines recorded lower rates of flight delays, cancellations and mishandled bags this past November than during both the same month last year and in October 2007. There is 37.2 percent more complaints received in November 2007 than complaints received in November 2006, but 26.3 percent fewer than the total filed in October 2007.

Key Statistics in the Report:

Highest On-Time Arrival Rates
1. Hawaiian Airlines – 92.4 percent
2. Aloha Airlines – 91.6 percent
3. Delta Air Lines – 85.6 percent

Lowest On-Time Arrival Rates
1. United Airlines – 75.5 percent
2. American Airlines – 75.6 percent
3. Atlantic Southeast Airlines – 76.7 percent

Highest Rates of Canceled Flights
1. Mesa Airlines – 2.9 percent
2. American Eagle Airlines – 1.7 percent
3. SkyWest Airlines – 1.5 percent

Lowest Rates of Canceled Flights
1. Frontier Airlines – 0.1 percent
2. Continental Airlines – 0.2 percent
3. JetBlue Airways – 0.2 percent

Five Most Complained about Airlines
1. US Airways (101 complaints)
2. American Airlines (92 complaints)
3. United Airlines (88 complaints)
4. Delta Air Lines (78 complaints)
5. Northwest Airlines (42 complaints)

Airline passengers have a number of ways to file complaint, and this form may be the easiest way to send your complaint to the FAA. However, I really hope that I don’t need to use that in the near future.

Sources:
elliott.org – Airline complaints surge 37%
BTS – Bureau of Transportation Statistics
FAA – Federal Aviation Administration

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